TOTAL QUALITY MANAGEMENT PROGRAM
Our Commitment…
At Lessard Design (LDI), total quality is a major goal of our practice. Our philosophy is inspired and driven by Principals who lead the effort for constant improvement. We adopted a culture of “do it right the first time” and stress that quality is everybody’s responsibility.
Our Total Quality Management Structure…
1. Quality Planning:
identifying our Client’s expectations in a focused Quality Planning Phase, and devising strategies and methods to meet these expectations. We start our projects with a kick-off meeting with our Client and Consultants and use a very focused and detailed meeting agenda.
2. Quality Assurance:
- Starts with hiring qualified staff
- Continues with staff training
- Reinforced by developed standards and procedures
- Implemented by our Senior Management
3. Quality Control:
LDI developed and implemented procedures to look at work after each Phase of the work. Some of our standard procedures include:
During Early Design Phases
- Understand Program quality and scales
- Technical and constructability reviews
- Apply cost and schedule metrics as guided by Client’s estimator and construction team
- Recommending Client’s to get a cost estimate at each phase
- Address budget and schedule issues
During Design Development and Construction Documents Phases:
- Program compliance reviews by Designers and Project Managers
- Periodic internal coordination reviews of drawings and specifications
- Code reviews (internal and/or external)
- Constructability reviews by Construction Admin staff
- Recommending Client’s to get a cost estimate at each phase
- Address budget issues at each phase
During Construction:
- Construction Admin Group works closely with the design project team
- Proper documentation, standard forms and strict process
- Continued involvement and design decisions by Designers
- Site walk by Designers and Project Team during construction
4. Quality Improvement:
- Post construction interviews with contractors
- Post occupancy interviews with clients
- Maintain records of what works and what doesn’t
- Review trade periodicals and industry notices for the latest approaches to building systems, technologies and design
- Applying “lessons learned”
- Training staff