QAQC

Lessard Design
Lessard Design
Lessard Design
Lessard Design
Lessard Design

TOTAL QUALITY MANAGEMENT PROGRAM

Our Commitment…

At Lessard Design (LDI), total quality is a major goal of our practice.  Our philosophy is inspired and driven by Principals who lead the effort for constant improvement.  We adopted a culture of “do it right the first time” and stress that quality is everybody’s responsibility.

Our Total Quality Management Structure…

1.     Quality Planning: 

identifying our Client’s expectations in a focused Quality Planning Phase, and devising strategies and methods to meet these expectations. We start our projects with a kick-off meeting with our Client and Consultants and use a very focused and detailed meeting agenda.

2.    Quality Assurance:

  • Starts with hiring qualified staff
  • Continues with staff training  
  • Reinforced by developed standards and procedures
  • Implemented by our Senior Management

3.    Quality Control:

LDI developed and implemented procedures to look at work after each Phase of the work.  Some of our standard procedures include:

During Early Design Phases

  • Understand Program quality and scales
  • Technical and constructability reviews  
  • Apply cost and schedule metrics as guided by Client’s estimator and construction team
  • Recommending Client’s to get a cost estimate at each phase
  • Address budget and schedule issues

During Design Development and Construction Documents Phases:

  • Program compliance reviews by Designers and Project Managers
  • Periodic internal coordination reviews of drawings and specifications
  • Code reviews (internal and/or external)
  • Constructability reviews by Construction Admin staff
  • Recommending Client’s to get a cost estimate at each phase
  • Address budget issues at each phase

During Construction:

  • Construction Admin Group works closely with the design project team
  • Proper documentation, standard forms and strict process
  • Continued involvement and design decisions by Designers
  • Site walk by Designers and Project Team during construction

4.    Quality Improvement:

  • Post construction interviews with contractors
  • Post occupancy interviews with clients
  • Maintain records of what works and what doesn’t
  • Review trade periodicals and industry notices for the latest approaches to building systems, technologies and design
  • Applying “lessons learned”
  • Training staff
Please see PUBLICATIONS for more details.
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